Returns & Exchanges

At Jatai International, we stand behind the quality of our professional beauty tools and offer a 30-day return policy for items in original, unused condition. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Contact our customer service team via email or our online portal with your order number and the reason for your return to receive an RMA number.

2

Prepare the Package

Securely pack the unused item in its original packaging, including all accessories, manuals, and a copy of your packing slip or RMA confirmation.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send your package back to our distribution center for inspection.

4

Receive Refund or Exchange

Once our quality control team verifies the condition of the return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing